FAQ

Zlite

Frequently Asked Questions

Our cabinet experts are always willing to help, which is why we’ve complied this list of frequently asked questions. Get your answer quickly by searching the questions below.

Wood kitchen

A8-4220 Steels Ave West.  Woodbridge ON, L4L 3S8  Tel: 289-657-9005

No, We have all types of cabinets installed or displayed at our showroom. We recommend customer to visit the store for their color selection  

Normally the order can be picked up next day after the payment received in full.

We can offer installation services or you need to hire someone to install it for you.

Please contact us for assistance.

Please contact us for assistance.

Absolutely! You’ll be working with one of our professional designers who will oversee the planning and make sure your kitchen will be wonderfully usable as well as beautiful. They will guide you through the process of choosing the types of cabinets and accessories you need, and balancing costs. They understand the rules of good kitchen design and how to adapt them for your needs.

One week approximately your kitchen will be installed from the payment date.

We have many sizes of each kind of cabinets available in standards with 3 inch interval.

Yes. We offer installation services

Yes – we have counter tops available in store with installation services.

The cabinets can be only reserved until the full payment received.

NO, you may cancel your order before it is shipped. If you cancel after the order is picked up or has been shipped, you will be charged a restocking fee 30% of the order, and customer responsible to ship it back to our store with original package.

Yes, you can change your order or modify before the shipment occurs.

NO, all orders require in store payment.

Brand new sealed in box

Yes, we offer assemble services.

A designed package set is the total required upper and base cabinets we designed for a standard kitchen size normally 10ft x 10ft with all appliances.  

NO, the measurement of your kitchen is pretty simple, and we will guide you and send you the detailed process.

NO, we offer free kitchen design plan 3D drawing with our estimate if you visit our store with your measurement and requirement.

Please open all items within 48 hours after the shipment received and contact us immediately, and we will assist you.

All of our cabinets made from birch solid wood and plywood.

Yes, all of our cabinets come with soft closing.

Counter tops

Yes, we have counter tops available in store with installation services.

Yes, we charge the counter top by unit price x total sq/ft usage for your project. And this price includes our on site measurement and installation.

Normally we finished the counter top installation within a week after the payment received.

We normally offer and in stock with quartz, but the marble and granite can be special ordered if required.

Yes we do offer waterfall and miters ends with extra charge.

Yes, you can choose just to upgrade your counter tops.

Engineered wood flooring

Sorry, currently the flooring is only for customer pick up from our warehouse in Mississauga.

We keep our flooring in stock so you can pick it up the same day or next day after the payment.

Sorry, we currently do not have the installation services for flooring.

We have the sizes by 6’’ x ½’’ with fixed 5ft length, 6’’ x ¾’’ with random length 12’’ to 75’’ or 83’’, 7’’ or 7 ½’’ x ¾’’ with random length 12’’ to 75’’ or 83’’, 5’’ x ½’’ with random length 12’’ to 75’’ or 83’’, 4 ¾’’ x ¾’’ with random length 1-4 ft.

We have solid maple, maple engineered click, oak engineered click, hickory engineered, oak engineered.

All flooring carry a 25 year warranty.

Electric supply

NO, we don’t offer any electrical related services currently, you have to hire an electrician for your project.

All of our electrical supply materials meet with CSA approved standards with certification of ETL, UL listed or CSA. We ensure all of our electrical supplies you purchased in store are eligible.

Yes, we can deliver your order to your job site with the order $1000 or more free of charge.

We offer 5 years in store warranty for our led lights, we will replace with a new one if you bring the defect with your original receipts.

NO, we don’t have term account to our customers currently.

Most of our electrical customers are contractors and electricians, we apply proper discount to our customer based on the volume of order.

We charge 25% restocking fee for all special order.